Refund & Cancellation Policy
1
Scope
This policy governs cancellations, reschedules, and refunds for treks, tours, and related services booked with us (including rentals/add-ons). It should be read with our Terms & Conditions and Privacy Policy.
2
Standard Refund Bands
Unless a trip page states otherwise, the following slabs apply to customer-initiated cancellations (calculated from the scheduled start date):
| Cancellation Window | Refund | Notes |
|---|---|---|
| ≥ 30 days before start | 90% | 10% retained as processing & blocking fee |
| 15–29 days before start | 50% | Guide/permit allocations begin |
| 0–14 days before start | 0% | Last-minute seat cannot be substituted |
Custom/private departures may have stricter slabs; always refer to the trip’s specific policy on its page or invoice.
3
Reschedule / Transfer
- Date change: One-time reschedule allowed up to 7 days before start, subject to availability and any fare difference.
- Name transfer: Permitted up to 5 days before start with valid ID details.
- Less than 5–7 days window: reschedule/transfer may not be possible.
4
Partial Payments & No-Shows
- Seats are blocked only after the advance is received.
- Failure to pay the balance before trip start may be treated as cancellation as per slabs.
- No-shows and early exits are non-refundable.
5
Weather / Force Majeure
Events beyond reasonable control (extreme weather, landslides, road blocks, political unrest, epidemics, government orders) may require route/date changes or cancellation. We’ll attempt a suitable alternative or credit where feasible. Cash refunds may not be possible for such events.
6
Permits, Transport & Third-Party Costs
- Non-refundable components (e.g., permits, insurance, special transport) will be deducted from any refund.
- Air/rail/bus tickets booked independently are subject to their own terms.
- Exchange rate differences and gateway convenience fees are non-refundable.
7
Refund Method & Timelines
- Approved refunds are processed to the original payment method (UPI/card/net-banking) within 7–10 working days.
- In some cases we may offer a credit voucher (valid 12 months) instead of cash refund.
- Processing times may vary by bank/gateway after we initiate the refund.
8
Refund Exclusions
- No refund for documents not provided (ID/permits), failing the fitness requirement, or being denied participation for safety reasons.
- Unused services during the trip (meals, transport segments, stays) are non-refundable.
- Personal purchases and rentals are not refundable once availed.
9
How to Request a Refund
- Email refunds@yourbrand.com with booking ID, trip name, dates, and reason.
- Or submit via our Contact form (select “Refund/Reschedule”).
- We’ll acknowledge within 48 hours and guide you on the next steps.
10
Contact
Questions about this policy? Write to hello@yourbrand.com or call/WhatsApp +91-XXXXXXXXXX.
Tip: Replace placeholders (emails/phone, slabs, windows) with your exact brand rules. Keep this page linked in your footer and on each trip page.
