Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, make enquiries, or book treks/tours. “We”, “us”, and “our” refer to the brand operating this website. “You” refers to the user/customer.

• Contact data: name, email, phone/WhatsApp, city.
• Booking data: trek preferences, dates, group size, fitness notes.
• Transactional data: payment status, invoice details (handled by gateways).
• Usage data: pages viewed, device info, IP (via cookies/analytics).
• Communications: emails, chat messages, form submissions.

Sensitive financial data (cards/UPI) is processed by our payment partners and not stored on our servers.

• Respond to enquiries and manage bookings.
• Provide trip coordination, safety updates, and service communications.
• Improve website, services, and customer experience.
• Marketing updates (only with consent/opt-in; you can unsubscribe anytime).
• Legal compliance, fraud prevention, and dispute resolution.

We use cookies and similar technologies to operate and improve our site, measure performance, and understand user preferences.

• Essential cookies: required for core functionality (security, forms).
• Analytics cookies: help us measure traffic and usage patterns.
• Marketing cookies: used for remarketing or personalized content (if enabled).

You can control cookies via your browser settings. Some features may not function properly without certain cookies.

We do not sell personal data. We may share limited data with:

• Payment gateways, CRM/tools, cloud hosting, analytics providers.
• Local partners (transport, homestays, guides) to fulfill your booking.
• Authorities when required by law or for safety purposes.

Where possible, we use Data Processing Agreements and appropriate safeguards with our service providers.

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure.

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

• Access, correction, or deletion of your personal data.
• Withdraw consent for marketing communications.
• Object to/limit processing in certain cases.
• Portability where applicable.

To exercise rights, contact us at privacy@yourbrand.com. We may verify your identity before responding.

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided data, please contact us to delete it.

Your data may be processed in countries other than your own. Where applicable, we implement safeguards consistent with relevant data protection laws.

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with the updated date above.

Questions or requests about this policy? Write to privacy@yourbrand.com or via our Contact page.